The Centre d'Assistance et d'Accompagnement aux Plaintes (CAAP) - Laval is a community organization dedicated to providing free and confidential assistance to individuals who wish to file a complaint regarding healthcare or social services they received in Laval. Independent of the healthcare network, we are committed to supporting users in navigating the complaints process. Our role is not to process complaints, but to empower you by providing guidance, support, and advocacy every step of the way. At CAAP Laval, we believe that your voice matters and we are here to help you make it heard.

Why Choose CAAP Laval?

• Free and Confidential Services: We offer all our services free of charge and with complete confidentiality, ensuring that you can seek assistance without any financial burden or fear of judgment.

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• Independent Advocacy: As an organization independent of the healthcare network, we can offer unbiased support and advocacy, ensuring your voice is heard and your rights are respected.

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• Expert Guidance: Our experienced team provides expert guidance throughout the complaint process, helping you understand your rights and navigate the system effectively.

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• Support for All Healthcare Sectors: We provide support for complaints regarding a wide range of healthcare sectors, including hospitals, rehabilitation centers, CLSCs, youth protection services, and more.

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• Promoting User Rights: We are committed to promoting the rights of healthcare users, ensuring they are aware of their rights to information, participation in decisions, quality care, and more.

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• Commitment to Values: We are dedicated to upholding the values of respect, confidentiality, accessibility, openness, and active listening in all our interactions.

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• Informative Resources: Access our library of over 65 free informative capsules, designed to educate you on various health-related topics.

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• Accessible Location: Our office is conveniently located at 672, boulevard des Laurentides, Bureau 217, in Laval, and we provide services remotely as well.

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• Online Complaint Submission: Submit your complaints online for added convenience.

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• Bilingual Services: We offer services in both English and French.

CAAP Laval is your dedicated partner in ensuring your rights are protected and your voice is heard within the healthcare system. Contact us today at 450-662-6022 or visit our office to learn more about how we can help you.