NQX represents the powerful union of two industry leaders, Nordia and Quantrics, creating a powerhouse in customer experience (CX) and business process outsourcing. Headquartered right here in Laval on Boulevard Le Corbusier, NQX provides world-class contact center solutions for some of Canada’s most iconic brands. With a "people-first" culture that boasts industry-leading employee satisfaction, they offer seamless, omnichannel support—handling everything from voice calls and e-chats to digital product development and IT helpdesk services.

Whether a business needs to outsource their entire customer support operation, optimize their workforce management, or implement cutting-edge digital engagement tools, NQX combines human empathy with smart technology. With a strong footprint in Quebec, the Atlantic region, and the Philippines, they deliver bilingual, high-quality service that builds trust and loyalty between brands and their customers.

Why Partner with NQX?

• Unified Expertise: The combined strength of Nordia and Quantrics brings decades of experience in managing complex customer interactions.

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• Omnichannel Support: Full capabilities in voice, email, chat, mobile apps, and chatbots.

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• Digital Transformation: specialized IT experts dedicated to developing mobile apps (iOS/Android) and integrating CCaaS platforms.

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• Award-Winning Culture: A company that prioritizes integrity, empathy, and innovation, resulting in high retention and better service.

Our Solutions:

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• Contact Center Outsourcing: Sales, retention, technical support, and appointment scheduling.

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• CX Optimization: Customer journey mapping, quality assurance, and insights.

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• Digital Solutions: App development and tech talent sourcing.

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• Workforce Management: Recruitment, training, and performance tracking.

Connect with us: Visit the NQX Head Office in Laval. Bringing people and brands closer together.